Bet365 Problem.

[Colbro]

So the problem is this.

Bet365 poker used to be with Prima/microgaming and on there there were rounders sit and go tournaments where it was possible to enter at various levels between one to five with progressive entry fees with the idea being to reach level 5 and play for a first prize of $3000.
It was possible to replay various levels (apart from 1) with tokens won from previous games. This was something I was doing and had accrued $812 plus buy ins worth of tokens or around $893 in tournament entry fees.

Then last week Bet365 poker moved from Prima/microgaming to ipoker and ipoker do not have the same rounders promotion.

I have spoken to livechat on six occasions and sent a few e-mails to customer service at bet365 but basically as there is no rounders promotion all bet365 are offering me is 6 Jackpot fort Knox tokens worth $50 + $9 buy in.

So basically I have gone from having $812(+ buy in) tokens to only $300 (+$54 buy in)

The problem here is I was given no notification that bet365 were going to move so I had no chance to use these tokens prior to their move.

Bet 365 say in their e-mails to me that the move was made as they thought it would benefit their customers and feel I have been fairly treated. Their argument is that under the terms and conditions of Rounders the tokens had no monetary value and they have not gained financially. They have also advised that I go to IBAS if I disagree with the decision.

I have e-mailed them back saying I think they should return me tournament tokens of the same value I had prior to their move. I also asked to show me the term and condition where they could withdraw rounders tokens at any time they wished, not give their customer any notice they were going to do so and offer tokens of an inferior value at any time.

They have not replied to this e-mail.

And because they are not replying to my e-mails I don't know what to do next.

I have been to the IBAS website but have no idea what they are likely to decide. I have thought about small claims court but I have been reading the website this morning trying to figure which form to fill in and am left feeling . I thought i would be able to complete the form on line but it appears I will have to go to the office in person.

The annoying thing is I spent a lot of time getting these tokens. The games were a long grind with some level 3 games lasting 75-80 mins. I had basically got fed up with them and had planned to play a final in the week leading up to bet365 moving. However twice when I logged in a final had just started and twice I joined up only to wait for around 30 mins only for the table not to fill up. Had I known Bet365 would be moving I would have waited longer.

The tokens I had still exist within the prima/microgaming network and I cannot access them and somebody will gain financially for this.


So thats my problem. I'd be interested in your views on this.

[Computer Guy]

not sure it will do any good, but contact Bill at www.sportsbookreview.com or Pier at www.bookmakersreview.com but they might not be interested as its Poker not Betting.

[GaNgStA kEeKs]

Unusual for Bet 365 to be giving bad customer support i have to say. I have had a few problems before and everything was cleared up and sorted pretty damn quick i have to say.

If you have recieved no email confirming the change in poker software then you have a very strong case IMO.

Bet 365 usually are good with things like this so I can see you's getting something sorted.

Good Luck

[Wittmann 44]

I've had problems with Bet365 recently withdrawing cash and I now don't deal with them anymore which is not something I take lightly given how good their prices are. Their customer service seems to have slipped a good bit as they were previously as good as it got IMO.

[bluek]

Funny you should say that Col. I was going to deposit with them this weekend for a bit of a pokerfest on their new software. Think i'll wait and see what happens here before i put anything in with them.

[Colbro]

I have had another e-mail from Bet365 today and they are going to honour my tokens after all.

I originally decided after the weekend to use up the tokens offered first and cash any profit in before deciding what to do next. Their e-mail arrived today so sparing me any difficult decisions.

I have asked for more of the fort knox tokens as they fill up quickly although the buy in is expensive. I'll make sure I use any profit gained on some cash games as well.

So basically thanks Bet365 for eventually coming to the right decision.

[GaNgStA kEeKs]

Yeah good of them to do that and its what i would have expected from them going by my previous experiences with them.

Took a bit long mind you but its all sorted so thats good.

[andydurden]

Yeh, Bet365 is quite new, it looks very sexy. I haven't encountered any issue with Bet365.

But I must say Betfair is very professional in customer service.

[Man In The Know]

Nokia N95 8GB - Black on SIM Free ( Also available on: Vodafone )

[slick]

Whats that all about MITK? u having a go at spamming the place?